Customer Support Software

This list includes only the best software solutions for scaling your business based on market research and feedback from users and company employees.

Showing 4 software products

Zendesk Support

by Zendesk

3.9 (99 reviews)
Detail page
Customer Support

Zendesk Support replaces spreadsheet-driven customer support processes with a configurable, auditable workflow your team and auditors will love.

The most valuable features

Ticketing System
Knowledge Base
SLA Management
REST API Access
SSO / SAML Integration
Audit Trail & Activity Logs
Role-Based Access Control
Custom Reports & Dashboards
Real-time Notifications
ServiceNow CSM

by ServiceNow

4.0 (121 reviews)
Detail page
Customer Support

Automate customer support workflows end-to-end with ServiceNow CSM — sanctions, denied-parties, classification and ongoing monitoring in one workflow.

The most valuable features

Ticketing System
Knowledge Base
SLA Management
REST API Access
SSO / SAML Integration
Audit Trail & Activity Logs
Role-Based Access Control
Custom Reports & Dashboards
Real-time Notifications
Zoom Contact Center

by Zoom Video Communications

4.1 (126 reviews)
Detail page
CommunicationCustomer Support

A single platform for communication and customer support that turns compliance from a cost centre into a programme you can scale.

The most valuable features

Ticketing System
Knowledge Base
SLA Management
REST API Access
SSO / SAML Integration
Audit Trail & Activity Logs
Role-Based Access Control
Custom Reports & Dashboards
Real-time Notifications
HubSpot Service Hub

by HubSpot

3.7 (121 reviews)
Detail page
Customer Support

HubSpot Service Hub replaces spreadsheet-driven customer support processes with a configurable, auditable workflow your team and auditors will love.

The most valuable features

Ticketing System
Knowledge Base
SLA Management
REST API Access
SSO / SAML Integration
Audit Trail & Activity Logs
Role-Based Access Control
Custom Reports & Dashboards
Real-time Notifications